1. Introduction
Welcome to Quantum AI. We're committed to protecting your personal information and being transparent about what data we collect and how we use it. This Privacy Policy applies to all users of the Quantum AI platform, website, and related services.
Quantum AI operates as a data controller for the personal information we collect from you. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In Plain English: We take your privacy seriously. This document explains what information we collect, why we need it, and how we keep it safe. If you have questions after reading this, please don't hesitate to contact us.
2. Information We Collect
We collect different types of information depending on how you interact with our platform:
2.1 Information You Provide Directly
- Account Registration: Name, email address, phone number, date of birth, and residential address
- Identity Verification: Government-issued ID, proof of address, and photographs for KYC (Know Your Customer) compliance
- Financial Information: Payment details, bank account information, and transaction history
- Communications: Messages you send to our support team, feedback, and survey responses
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, time spent on platform, and trading activity
- Location Data: General geographic location based on IP address
- Cookies: Information collected through cookies and similar technologies (see Section 6)
2.3 Information from Third Parties
- Partner Brokers: Trading activity and account status
- Identity Verification Services: Results of identity and fraud checks
- Public Sources: Publicly available information for compliance purposes
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To create and manage your account, process transactions, and provide our trading platform services
- Legal Compliance: To comply with anti-money laundering (AML) regulations, KYC requirements, and other legal obligations
- Security: To protect against fraud, unauthorised access, and other security threats
- Communication: To send important account notifications, respond to inquiries, and provide customer support
- Improvement: To analyse usage patterns, improve our platform, and develop new features
- Marketing: With your consent, to send promotional materials about our services (you can opt out at any time)
Legal Basis for Processing (UK GDPR)
We process your data based on:
- Contractual Necessity: Processing required to provide our services to you
- Legal Obligation: Processing required by law (e.g., financial regulations)
- Legitimate Interests: Processing for our legitimate business interests, balanced against your rights
- Consent: Where you have given explicit consent (e.g., marketing communications)
4. Information Sharing
We do not sell your personal information. We may share your data with:
- Partner Brokers: To facilitate trading activities on your behalf
- Service Providers: Companies that help us operate our platform (payment processors, cloud hosting, customer support tools)
- Regulatory Authorities: When required by law or to comply with legal processes
- Professional Advisors: Lawyers, accountants, and auditors as necessary
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
All third parties are contractually required to protect your information and use it only for specified purposes.
5. Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures, including:
- 256-bit SSL encryption for all data transmissions
- Secure, encrypted storage of personal information
- Regular security assessments and penetration testing
- Access controls limiting who can view your data
- Employee training on data protection and security
- Incident response procedures for potential breaches
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing, including marketing
- Rights Related to Automated Decision-Making: Right not to be subject to decisions based solely on automated processing
To exercise these rights, please contact us at privacy@quantumai-uk.org. We will respond within one month as required by law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements (typically 5-7 years for financial records)
- Resolve disputes and enforce our agreements
When data is no longer needed, we securely delete or anonymise it.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK
- Adequacy decisions by the UK government
- Other legally approved transfer mechanisms
10. Children's Privacy
Quantum AI services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for material changes
We encourage you to review this policy periodically.